FAQs

FAQs2019-04-02T21:22:23+00:00

I know you likely have a ton of questions when it comes to selecting someone to take care of your furry and feathered friends.  And I want to be sure to answer all your questions so you can go away with less worry and feel good about how your pets are being cared for.

Below you will find a list of the questions most frequently asked.  But feel free to reach out to discuss any other questions you have!

What areas do you serve? 2019-01-31T16:39:09+00:00

I live in Botetourt County, so most of my clients are in Botetourt or Roanoke County.   I frequently in Troutville, Daleville, Fincastle, Roanoke, and Salem. I can travel to other areas;  however,  there will likely be additional mileage fees.

What are your hours?2019-01-31T16:35:52+00:00

At Fur and Feathers Pet Sitting, it’s a pretty long day.  But I love taking care of all the animals, so time does go by quickly.  Generally, I start around  6 a.m. and end my last visit around 9:30 p.m.  If different hours are needed for your pets, we can review their needs during our initial meeting.

What forms of payment do you accept?2019-11-11T20:04:34+00:00

I can accept check, cash, and Venmo.  Sorry, but I do not accept traditional credit cards at this time.

When is payment due? 2019-01-31T16:31:29+00:00

Custom quotes will be provided for services as needed.  Payment is due on or before the day services start.

Do you provide food and treats for pets?  2019-06-27T13:37:12+00:00

I’d generally prefer to feed your pet’s current food since most animals don’t react well to a sudden diet change.  You can either provide the food or I’m happy to pick it up if you have pre-ordered it.  I do keep treats on hand and give them out as needed.

Do you groom pets? 2019-01-31T16:30:25+00:00

If your precious pets need a basic bath, I can definitely help.  However, the bath services I provide don’t come anywhere close to the magic of a professional groomer.  So if Fido needs a basic bath or Pet Transport Services to the magic, professional groomer of your choice, reach out.

How are my pets secured during transport? 2019-01-31T16:26:01+00:00

Making sure your pets are safe and secure during transport is very important to me.  It’s not only safer for the animals, but easier and safer for me to drive!  All animals are either crated or double leashed at all times.

What is Small Farm Care?2019-01-31T16:21:18+00:00

Many people in some of the rural areas of Virginia such as Boteourt, Troutville, Daleville, Fincastle and such have small farms.  Some include only chickens; while others include goats or a few cows.

It’s very difficult to find someone to care for small farm animals while you are away.  Fur and Feathers Pet Sitting can take care of your indoor pets and your small farm animals.

Small farm care will typically include feeding, watering, stall or pen clean out, and egg or milk collection.

Are any pets or breeds restricted?2019-01-31T16:17:47+00:00

Nope!  I love all animals and am always happy to meet all types of new friends!  The only reason an animal would be turn down is if it would be considered unsafe for a caregiver to be around or near the animal.

How far in advance do you book? 2019-01-31T16:16:18+00:00

I take reservations as far in advance as you would like!  And do recommend making reservations as soon as you can.

Fur and Feathers Pet Sitting is a small, boutique pet sitting service offering customized care plans with high levels of service.  As such, schedules fill up pretty fast, especially around the Holidays and popular weekends.

 

Do you charge a cancellation fee? 2019-01-31T16:10:51+00:00

I understand life changes and generally I do not charge a cancellation fee.  I just ask that you let me know your change of plans as soon as possible.  I’m sure you understand that I do; however,  reserve the right to request a cancellation fee from someone that frequently cancels.

Do you cover disabled pets? 2019-01-31T16:08:23+00:00

Some of our furry and feathered friends come with some physical disabilities.   But no worries.  I can take care of these guys too.  During the initial consultation I’ll spend extra time making sure we cover all aspects of your pets’ needs, physical limitations, and any special accommodations necessary.

Will you give pets medication if needed?2019-01-31T16:05:18+00:00

I can administer medication to your pets as needed.  At the initial consultation I’ll ask that you show me what your pet needs and any special methods you use for giving medication.  It’s also important to keep the medication in its original bottle so if we have questions, we can review the label, or contact your vet.

What if I need to extend my Trip?2019-03-06T17:35:24+00:00

No worries if you are running a bit later than planned.  Let me know what you new return date is and I will continue caring for your pet until you return home.

Does Fur and Feathers post to social media?2019-04-02T18:22:07+00:00

Great question!  I do post to various social media sites including Facebook.  Many pet owners tell me they enjoy seeing posts of their pets on my social media sites.

While social media is indeed awesome, I’m mindful of security and privacy concerns and always adhere to the following guidelines when posting:   1) I will never post your name, address, or identifying photos of your home;  2) I will not tag you in posts to protect your privacy, but you are always welcome to tag yourself in your pets posts;  and 3) I will never post your pet while you are away.   Of course, if you would rather I not post your pet on social media, simply let me know.

Can you accommodate last minute or emergency reservations?2019-04-02T18:26:59+00:00

Absolutely!  Sometimes the unexpected happens.  And it’s not often at a convenient time either. I am always happy to do my best to work with last minute appointments.  In fact some of my clients keep me on standby for those times when the unexpected happens and they need to go out of town unexpectedly.

Is a tip expected for Pet Sitting services?2019-11-11T20:02:42+00:00

A tip is never expected for my services.  I feel that once I have quoted you a price, that is the agreed upon amount and you do not need to pay any additional monies.  

Do you have references?2019-06-27T13:42:03+00:00

I am always happy to provide references to new clients.  I understand wanting to make sure your animal friends are in good hands, and the best way to make that decision is to talk with someone who has seen me in action! I also consistently receive 5-star reviews in Google and Facebook!

Why do you ask me for a local contact at our initial meeting?2019-06-27T13:42:56+00:00

Vacation or travel does not always make for the best phone coverage.  Whether it is the bad reception in the mountains, the screaming from the roller coaster, your phone being buried in the sand, or that lecture you put your phone on silent for, you aren’t always going to hear it ring.  If something should happen and I can’t reach you, I need the name and number of a person you would trust to make decisions for your pets.  Should there ever be a health emergency while you are away, I will call you first, your vet second, and your local contact third.

What Vets are you familiar with in the area?2019-06-28T15:38:20+00:00

Great question, especially for new pet owners or new residents of Botetout and Roanoke County!

As you can image in my line of work, I am familiar with a lot of Veterinarians in the area.  While I don’t provide endorsements, I can share the below list of Vets.

Selecting the best Vet for your pets is really a personal decision based on type of pets you have (breed, size, etc), your location, and which professional makes a connection with you and your pets.

Below are some helpful resources & checklists of what to look for in a Vet.  Note that each will open in a new window.

 

Below are several Vets in Botetout, Roanoke, and surrounding areas.  They have a variety of services and are quite good at what they do.  Note that each will open in a new window.

Amanda M.
01:02 15 Jan 20
My pups enjoyed their time here. We came into town for a softball tournament and the ball park didnt allow dogs and... thankfully they are 2 minutes from the park. My dogs got to experience chickens and geese for the first time. Super flexible with times because we all know how tournaments can be. Thank you all again for watching my kiddos.read more
Daria V.
23:59 14 Jan 20
Kathy and her family and this kennel is a lifesaver. It's so nice to go somewhere with my family and know the dogs are... cared for like they are at home or on their own little vacation. Kathy is wonderful, attentive, caring and her kennel is immaculate, laid out well and perfect for dogs. We can't thank her enough for the special care and the piece of mind when we are out of town. I think our girls actually miss being there!read more
Anna B.
20:08 06 Jan 20
Kathy has been looking after our 3 dogs for several trips now. She is very professional and responsive. She took the... time to meet with me and our pets and help me work out a schedule that works for them. I love getting the updates and the photos from each of her visits. This gives me wonderful peace of mind. When we return home it's very obvious that the dogs have been well looked after.read more
Rhonda C.
02:46 25 Nov 19
We used Fur & Feathers to board our 5-month old puppy while away on a trip. The facility is impeccable. Their service... is unmatched. We felt very comfortable leaving our beloved pet in their care.read more
Susan E.
18:02 23 Sep 19
My dogs were so very well cared for. They had the best boarding experience ever! I loved getting updates and pictures!
Kelsie K.
18:10 03 Sep 19
Kathy is so sweet. I could see right away the special love she has for pets. I know our dog was in great hands as she... sent updates and pics which was so nice. We will definitely be calling on her in the future and would absolutely recommend her to friends and family. Thank you Kathy and family!!read more
Daria V.
17:51 27 Aug 19
Kathy and her family and this kennel is a lifesaver. It's so nice to go somewhere with my family and know the dogs are... cared for like they are at home or on their own little vacation. Kathy is wonderful, attentive, caring and her kennel is immaculate, laid out well and perfect for dogs. We can't thank her enough for the special care and the piece of mind when we are out of town. I think our girls actually miss being there!read more
Beverly N.
22:27 26 Aug 19
Our 8-month old Lab puppy LOVES Fur & Feathers as much as we (her owners) do! This business offers excellent care of... our pet and even sends us daily pictures. We recommend Fur & Feathers to all pet owners!read more
Amanda M.
16:15 26 Aug 19
My pups enjoyed their time here. We came into town for a softball tournament and the ball park didnt allow dogs and... thankfully they are 2 minutes from the park. My dogs got to experience chickens and geese for the first time. Super flexible with times because we all know how tournaments can be. Thank you all again for watching my kiddos.read more
Amanda M.
16:15 26 Aug 19
My pups enjoyed their time here. We came into town for a softball tournament and the ball park didnt allow dogs and... thankfully they are 2 minutes from the park. My dogs got to experience chickens and geese for the first time. Super flexible with times because we all know how tournaments can be. Thank you all again for watching my kiddos.read more
BradandShannon F.
10:25 30 Jul 19
We were very pleased with the genuine care our 4 month old pups received while being boarded here. The socialization... and play along with the down time was perfect for their development. My husband and I joked about how boring we were going to seem to the pups upon their return home! It was a retreat for our dogs while we were on vacation ourselves. We have no hesitation or guilt of leaving our dogs in their care again, simply amazing!read more
Jennifer L.
20:38 28 Jul 19
Our two dogs and bird did great at Fur and Feathers! We were so pleased to get daily reports of their activity and... reassurance that they were being cuddled and given considerable amounts of human and canine interaction! We have already reserved their next stay! Cannot say enough positive about our experience!!read more
Lydia P
16:39 16 Jul 19
Fur & Feathers Pet Sitting did an amazing job taking care of our 2 cats and 2 dogs. Kathy was very meticulous about... following our wishes for our pets to the "T". She sent us pictures daily; which was very enjoyable to see! We have never left our pets with anyone else before because we have a rescue dog that is unpredictable. Surprisingly to my family, she loved Kathy. Our pets were happy to have us home, but I think they miss Kathy!read more
Sharon F.
11:44 14 Jul 19
Kathy helped us out in an emergency situation and did an excellent job! She took care of our 3 cats, horse and mule. ... She is very dependable and knowledgeable. We loved that she sent us a text and pictures after every visit! I would definitely recommend Fur & Feathers!!read more
Sharon F.
11:44 14 Jul 19
Kathy helped us out in an emergency situation and did an excellent job! She took care of our 3 cats, horse and mule. ... She is very dependable and knowledgeable. We loved that she sent us a text and pictures after every visit! I would definitely recommend Fur & Feathers!!read more
Shelley B.
14:17 06 Jul 19
Kathy was great! She is very professional and very organized. Most of all, when she came over for the initial... consultation, I could see how much she loves animals! She took great care of our boxer and we will definitely use her services again! Very glad we found her!read more
Beverly H.
22:08 01 Jul 19
Our German Shepherd puppy, Harley, spent a week with Fur and Feathers. She was so well cared for and was treated as if... she was their own. We enjoyed receiving text messages, with pictures, each day of her stay. We couldn’t have asked for a better pet sitter. We would definitely recommend Fur and Feathers for your pet sitting needs. Kathy, Mike, and their girls are awesome!!read more
HCUMC S.
16:15 28 Jun 19
Kathy watched my Shepard & Terrier Mix rescue dog for 2 nights. You can tell she really cares about the animals. She... came to the house to see them in their environment, took time to make special notes. Was sent pictures each evening describing their day along with pictures. I've been to two other kennels in the area & was not happy with the setting. This setting is a house setting & pour dogs seemed very happy there. I will be using her from now on! So glad I found her.read more
Malinda P.
16:36 22 Jun 19
We are so pleased to recommend Kathy Fridley as pet sitter. Our kitties and dog, Rosie, loved having her care for... them. She takes the time to meet the pets before her pet-sitting time begins and that helped so much with Rosie's separation anxiety. The kitties needed medication and she took care of that also. We especially loved the text updates with pictures of our critters while we were gone. They were content and well-cared for and that made our vacation more enjoyable knowing our beloved pets were doing great. Kathy is very organized and makes notes of all the special needs. Terrific pet-sitter !read more
Cesar E. W.
01:33 17 Apr 19
We would highly recommended to work with Kathy, she is a pet lover. We left our dog with her for 2 weeks and we felt... like our dog was with us, she treat our dog better than anyone before. Thank you very much Kathy we really appreciate all you have done with us, seems that Pancho had a great time with you all and guess also missing to play with your daughters and dogs!!! Tons of thanks!!!read more
marcia S.
16:18 20 Mar 19
Wonderful pet sitter, I would not even think of calling anyone else to care for my 3 cats. Very professional with... attention to detail, love the report card so I know everything they have done while I was away.They are very happy and content when I return so I know they feel safe and cared for.read more
Kelsie K.
13:38 20 Mar 19
Kathy is so sweet. I could see right away the special love she has for pets. I know our dog was in great hands as she... sent updates and pics which was so nice. We will definitely be calling on her in the future and would absolutely recommend her to friends and family. Thank you Kathy and family!!read more
Irene L.
20:25 19 Mar 19
Kathy is above everything else, a truly caring person. My animals clearly love her and are in excellent hands in her... care. Asides from her love of pets she is extremely organized and efficient! I had moment to moment news from my animals on my phone and a full written report awaiting when I came back home. Kathy is the best!!!! So happy I found her.read more